If the buyer does not like the shape, size, color, model or completeness of the purchased goods, and if the goods have not been used, they and their packaging are undamaged, unopened and have not lost their appearance, the buyer has the right to return the goods within fourteen days of receipt (
IMPORTANT: according to the laws of the Republic of Lithuania, the return of goods cannot be made for hygiene goods, underwear, bedding (read more in the section 'Terms and Conditions'). When return of goods is possible, it is necessary to send the following information by e-mail firstname.lastname@example.org:
1. Order number;
2. Name and surname
3. Contact number and e-mail mail.
4. Reason for returning the goods.
5. Account number to which the refund will be transferred.
6. A photograph showing the product which has not lost its commercial appearance and its packaging.
After sending this information by e-mail, please wait for our confirmation, and only then send the product back (to the address indicated on the shipment).
Upon receipt of the returned product, if it meets all the above requirements, we will refund the money to the account specified by you within 10 days. In exceptional circumstances, we reserve the right to extend this term until the 20th day, but in that case, we will inform you about it.
If you have additional questions, please contact us by e-mail. email email@example.com.